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Troubleshooting the Wifi signal as a cause

Troubleshooting the wifi signal as a cause:
  1. Unplug the telephone handset and instead plug your router directly into the phone socket (with no filter).
  2. Connect one computer to your router with an Ethernet cable. If you have any other computers cable-connected to your router, unplug their Ethernet cables.
  3. Turn off or disconnect any computers or devices connected to your WiFi network. Alternatively, some routers may have a WiFi on/off switch you can use to temporarily disable your WiFi network.
  4. Re-run the speed test by clicking here.
  5. If your speeds are still slow, if possible, try using a different phone cable to plug your router into the phone socket, and a different Ethernet cable to plug your computer into your router.
  6. Re-run the speed test by clicking here.
 
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